PowerHF, a Utility Equipment Maintenance Services provider, faced challenges in tracking workforce productivity and ensuring SLA compliance. Key operational inefficiencies included:
- Limited visibility on workforce attendance and on-site task completion.
- Manual tracking of ticket closures, leading to reporting delays.
- Inability to measure SLA performance, causing inefficiencies in service delivery.
The company needed a real-time workforce monitoring solution to track on-ground staff movements, response times, and work progress—without disrupting field operations.
Nextqore deployed Workforce Tracking, leveraging Android & iOS mobile devices as real-time tracking sensors. The solution included:
- Automated GPS Tracking: Real-time location tracking of field personnel to monitor attendance and ensure task completion.
- Geofencing & Worksite Monitoring: Employees were auto-logged upon entering, working, and exiting designated job sites.
- Digital Work Validation: Before-and-after images and automated ticket status updates ensured accurate SLA compliance tracking.
- Data Correlation for SLA Optimization: Nextqore’s Reason Builder analyzed workforce movement, service completion times, and downtime to:
- Reduce service delays by identifying workflow inefficiencies.
- Enable predictive resource planning based on historical task durations.
- Migrate from reactive service dispatching to condition-based workforce allocation.
Ingested location data from Android/iOS mobile devices with geofencing, combined with job ticket logs to track employee movements and work completion.
Analyzed time spent at job sites, correlated work orders with employee efficiency, and generated SLA compliance reports.
The Nextqore platform provided a single, centralized dashboard for real-time workforce monitoring, SLA tracking, and productivity insights.
By implementing Nextqore’s SLA & Productivity solution with Workforce tracking, PowerHF achieved:
- Faster Response Times – Reduced delays in dispatching and closing maintenance tickets.
- Enhanced Workforce Productivity – Increased efficiency through real-time tracking and automated reporting.
- Data-Driven SLA Compliance – Improved service quality by correlating worker activity with SLA benchmarks.
- Operational Transparency – Eliminated manual attendance logs and reduced payroll disputes.
- Optimized Worksite Coordination – Geofencing ensured accurate work-hour logging and compliance monitoring.
With Team Track, PowerHF successfully transitioned to a data-driven workforce management approach, improving field service efficiency and SLA adherence.
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