Head Marketing & Services
As AVP at Reliance Jio, Dhruv has led the Enterprise product development team for Data products. With expertise in Customer Lifecycle Management, he has setup the 1st Revenue Enhancement & Retention framework for Pan India B2B segment
Prior to joining Reliance Jio, he has worked at Reliance Communications (RCOM) for 9 Years in 2 different stints. Recipient of CEO’s Elite Award, Dhruv has successfully led the 4G transformation for the company. As Head Data Services, he was responsible for 6M acquisitions / month, managing an existing base of 50 M with revenues of 500 Cr.
In his Head Business Intelligence role at RCOM, Dhruv spearheaded the 1st team of Data Scientists to deliver operational saving & pinpointed business insights for Top Management decision making.
With 9 Years at Airtel, He has held various positions of Head Acquisition, Head Usage & Retention & Head for Network planning
Multiple recipient of the CEO’s award for 6 Sigma, Certificate of Excellence & Customer satisfaction at Airtel